Frequently Asked Questions

Simply visit our VACANCIES page, view our available properties for rent and contact the listing agent by clicking the "VIEW DETAILS" Button and then the "CONTACT US" Button. An agent will contact you to answer any questions and will schedule to show the property. All our properties are listed and shown by licensed real estate agents. 

Visit our RENTALS page, find the home you want to rent and click the “apply now” button. All our applications are completed on line. Please make sure you complete accurately. If for some reason you are missing some information, we will contact you and request these items. Please keep in mind we cannot screen your application until all necessary documents are provided. Application fees are non-refundable. 

Yes. Typically, you will be responsible for utilities like water, gas, and electric service. If you have any questions on what utilities you need to place in your name, please contact Hawaiian Electric (808) 548-7311‬, Hawaii Gas Company ‭(808) 535-5933‬, and The Board of Water Supply ‭(808) 748-5000‬ to transfer services as needed.

Rent is due on the 1st of each month and will be considered late after 4:00 pm on the 2nd of the month. 

An 8% late fee will be charged to all late rent payments not received by time/date mentioned above.

If the bank is closed for a holiday or a Sunday, then the late fee period will extend 24 hours. 

Rent can be paid online at any time and if we see it pending, we count that as on time. If it gets returned then it is a late fee plus a Non-Sufficient Funds fee.

Access it typically given to you on the start date of your lease. If the property is ready for an early move-in, we will provide you with the access. Please keep in mind you will responsible for any addition rent that will be due prior to move-in. If you need early access your property manager can help walk you through the process. 

You must put your request to break your lease in writing either by mail or email. Normally, we do not allow tenants to break a fixed lease. However, we will allow you to break the lease with the following conditions:

1. You cooperate fully with us in finding a new tenant. This includes allowing us to show the property with no hassles with proper notification, and in most cases, you show the property, and keeping the interior in “show-ready” condition
2. You must pay for any advertising costs involved in re-renting the property.
3. You must pay for any lost rent, including vacancy. For example, if your last day is May 1 and the new tenants move in May 11, then you must pay for those 10 days.
4. You must remain current with your rent, even if you move out. In the event that we are able to re-rent the unit during your lease term, we will prorate any remaining days in the given month and reimburse you. Security deposits cannot be used for your last month’s rent.
5. You keep utilities on until the day before a new tenant moves in.
6. You pay a break lease fee as per your lease.

This is a convenience that benefits the renter. You are not permitted to advertise the property on your own social media pages.

This is a convince that benefits the renter. You are not permitted to advertise the property on your own social media pages. You can submit a work order online at any time, 24 hours a day. Please log into your portal where you can pay rent and submit work orders. If it is an emergency, then please call the after-hours cell at 808-224-0344.

We are very proactive with contacting you about renewing your lease. We typically start our lease renewal process 60 days prior to lease expiration. Simply respond to our communication on your intentions, and we will provide with a new lease renewal for your signature.

We value all tenants and look forward to our tenants staying in our properties for many years. You can expect small annual rental increases during your occupancy if it is warranted but it is not automatic. We ensure the rent is covering the landlords always increasing operating costs such as insurance, taxes and maintenance costs. There will be a charge for renewals and a security deposit will increase to the new rental amount if changed.

In order to change the existing tenants on the lease, a new tenant would need to apply and get approved, then all tenants that will be living at the property sign a document accepting the tenant. If removing a tenant, all tenants must sign to release the tenant from any damages and the remaining tenants work out any deposit payments to the outgoing tenant. Rent always stays the same even with less tenants in place. There is a fee to add or remove a tenant.  Please contact your Property Manager for more details. 

This depends, some properties no pets are permitted.  It is best to contact your property manager who can quickly review the pet policy for your rental. If approval is given for a pet, you will be required to provide a pet application at petscreening.com and to pay a pet deposit and sign a pet agreement. There is a pet on boarding fee and a monthly pet fee associated with the addition so talk to your property manager.

Our lease typically require you provide us in writing a 30-day notice to vacant but we would prefer a longer lead time. This can be achieved several different ways. You can email your account manager, snail mail a notice or simply log in and give notice through your portal. 

Yes. All our homes require one month rent as a security deposit. If you home allows a pet, then there is a pet deposit, normally $500. Both are fully refundable at the end of the lease if the home is in the same condition, or better, at move out. 

We do offer a delayed security deposit in some cases. If approved then an extra charge per month is due until the deposit is paid in full.  

Another option that we offer is a insruance bond instead of a security deposit. You pay an annual fee instead of the full deposit. The annual fee is based on the deposit amount we would require and your creidt score. Nomrally 12% of the security deposit is due per year. 

We follow all state regulations when returning deposits. The State of Hawaii has a 14 day return policy from the day you vacated the property. Please remember that security deposits are made out to all parties that are listed on the lease. If one party is to get the deposit then all parties must agree in writing.  Depsoits will be mailed out to the address you provide at move out. In some cases you can pick up the deposit from the office or we can wire the funds to you if approved. There is a small fee for wiring funds and a form is required to be filled out. Inquire with your property manager.

We do our best to limit charges for both you and the landlord. However, it does not always work that way. If you feel there has been a mistake on what you were charged, please notify your property manager in writing and we will be happy to review these charges with you. We take photos before, during, and after and we use those photos and the property conditon form you signed at move in to determine charges, minus fair, wear, and tare.

The property owner has contracted with One Team Reatly to manage their property. All communication will need to be directed through our office. Property owners who use our services do not want the burden of dealing with the day to day items of property management. All critical communication is shared with the property owner including maintenance requests. We do not allow any contact with the owner from the tenants.

Simply visit our VACANCIES page, view our available properties for rent and contact the listing agent by clicking the "VIEW DETAILS" Button and then the "CONTACT US" Button. An agent will contact you to answer any questions and will schedule to show the property. All our properties are listed and shown by licensed real estate agents. 

Visit our RENTALS page, find the home you want to rent and click the “apply now” button. All our applications are completed on line. Please make sure you complete accurately. If for some reason you are missing some information, we will contact you and request these items. Please keep in mind we cannot screen your application until all necessary documents are provided. Application fees are non-refundable. 

Yes. Typically, you will be responsible for utilities like water, gas, and electric service. If you have any questions on what utilities you need to place in your name, please contact Hawaiian Electric (808) 548-7311‬, Hawaii Gas Company ‭(808) 535-5933‬, and The Board of Water Supply ‭(808) 748-5000‬ to transfer services as needed.

Rent is due on the 1st of each month and will be considered late after 4:00 pm on the 2nd of the month. 

A 8% late fee will be charged to all late rent payments not received by time/date mentioned above.

If the bank is closed for a holiday or a Sunday, then the late fee period will extend 24 hours. 

Rent can be paid online at any time and if we see it pending, we count that as on time. If it gets returned then it is a late fee plus a Non-Sufficient Funds fee.

Access it typically given to you on the start date of your lease. If the property is ready for an early move-in, we will provide you with the access. Please keep in mind you will responsible for any addition rent that will be due prior to move-in. If you need early access your property manager can help walk you through the process. 

You must put your request to break your lease in writing either by mail or email. Normally, we do not allow tenants to break a fixed lease. However, we will allow you to break the lease with the following conditions:

1. You cooperate fully with us in finding a new tenant. This includes allowing us to show the property with no hassles with proper notification, and in most cases, you show the property, and keeping the interior in “show-ready” condition
2. You must pay for any advertising costs involved in re-renting the property.
3. You must pay for any lost rent, including vacancy. For example, if your last day is May 1 and the new tenants move in May 11, then you must pay for those 10 days.
4. You must remain current with your rent, even if you move out. In the event that we are able to re-rent the unit during your lease term, we will prorate any remaining days in the given month and reimburse you. Security deposits cannot be used for your last month’s rent.
5. You keep utilities on until the day before a new tenant moves in.
6. You pay a break lease fee as per your lease.

This is a convince that benefits the renter. You are not permitted to advertise the property on your own social media pages.

This is a convince that benefits the renter. You are not permitted to advertise the property on your own social media pages. You can submit a work order online at any time, 24 hours a day. Please log into your portal where you can pay rent and submit work orders. If it is an emergency, then please call the after-hours cell at 808-224-0344.

We are very proactive with contacting you about renewing your lease. We typically start our lease renewal process 60 days prior to lease expiration. Simply respond to our communication on your intentions, and we will provide with a new lease renewal for your signature.

We value all tenants and look forward to our tenants staying in our properties for many years. You can expect small annual rental increases during your occupancy. We must ensure the rent is covering the landlords always increasing operating costs such as insurance, taxes and maintenance costs. There will be a charge for renewals and a security deposit will increase to the new rental amount if changed.

In order to change the existing tenants on the lease, a new tenant would need to apply and get approved, then all tenants that will be living at the property sign a document accepting the tenant. If removing a tenant, all tenants must sign to release the tenant from any damages and the remaining tenants work out any deposit payments to the outgoing tenant. Rent always stays the same even with less tenants in place. There is a fee to add or remove a tenant.  Please contact your Property Manager for more details. 

This depends, some properties no pets are permitted.  It is best to contact your property manager who can quickly review the pet policy for your rental. If approval is given for a pet, you will be required to provide a pet application at petscreening.com and to pay a pet deposit and sign a pet agreement. There is a pet on boarding fee and a monthly pet fee associated with the addition so talk to your property manager.

Our lease typically require you provide us in writing a 30-day notice to vacant but we would prefer a longer lead time. This can be achieved several different ways. You can email your account manager, snail mail a notice or simply log in and give notice through your portal. 

Yes. All our homes require one month rent as a security deposit. If you home allows a pet, then there is a pet deposit, normally $500. Both are fully refundable at the end of the lease if the home is in the same condition, or better, at move out. 

We do offer a delayed security deposit in some cases. If approved then an extra charge per month is due until the deposit is paid in full. 

We follow all state regulations when returning deposits. The State of Hawaii has a 14 day return policy from the day you vacated the property. Please remember that security deposits are made out to all parties that are listed on the lease. If one party is to get the deposit then all parties must agree in writing.  Depsoits will be mailed out to the address you provide at move out. In some cases you can pick up the deposit from the office or we can wire the funds to you if approved. There is a small fee for wiring funds and a form is required to be filled out. Inquire with your property manager.

We do our best to limit charges for both you and the landlord. However, it does not always work that way. If you feel there has been a mistake on what you were charged, please notify your property manager in writing and we will be happy to review these charges with you. We take photos before, during, and after and we use those photos and the property conditon form you signed at move in to determine charges, minus fair, wear, and tare.

The property owner has contracted with One Team Reatly to manage their property. All communication will need to be directed through our office. Property owners who use our services do not want the burden of dealing with the day to day items of property management. All critical communication is shared with the property owner including maintenance requests. We do not allow any contact with the owner from the tenants.

Simply visit our VACANCIES page, view our available properties for rent and contact the listing agent by clicking the "VIEW DETAILS" Button and then the "CONTACT US" Button. An agent will contact you to answer any questions and will schedule to show the property. All our properties are listed and shown by licensed real estate agents. 

Visit our RENTALS page, find the home you want to rent and click the “apply now” button. All our applications are completed on line. Please make sure you complete accurately. If for some reason you are missing some information, we will contact you and request these items. Please keep in mind we cannot screen your application until all necessary documents are provided. Application fees are non-refundable. 

Yes. Typically, you will be responsible for utilities like water, gas, and electric service. If you have any questions on what utilities you need to place in your name, please contact Hawaiian Electric (808) 548-7311‬, Hawaii Gas Company ‭(808) 535-5933‬, and The Board of Water Supply ‭(808) 748-5000‬ to transfer services as needed.

Rent is due on the 1st of each month and will be considered late after 4:00 pm on the 2nd of the month. 

A 8% late fee will be charged to all late rent payments not received by time/date mentioned above.

If the bank is closed for a holiday or a Sunday, then the late fee period will extend 24 hours. 

Rent can be paid online at any time and if we see it pending, we count that as on time. If it gets returned then it is a late fee plus a Non-Sufficient Funds fee.

Access it typically given to you on the start date of your lease. If the property is ready for an early move-in, we will provide you with the access. Please keep in mind you will responsible for any addition rent that will be due prior to move-in. If you need early access your property manager can help walk you through the process. 

You must put your request to break your lease in writing either by mail or email. Normally, we do not allow tenants to break a fixed lease. However, we will allow you to break the lease with the following conditions:

1. You cooperate fully with us in finding a new tenant. This includes allowing us to show the property with no hassles with proper notification, and in most cases, you show the property, and keeping the interior in “show-ready” condition
2. You must pay for any advertising costs involved in re-renting the property.
3. You must pay for any lost rent, including vacancy. For example, if your last day is May 1 and the new tenants move in May 11, then you must pay for those 10 days.
4. You must remain current with your rent, even if you move out. In the event that we are able to re-rent the unit during your lease term, we will prorate any remaining days in the given month and reimburse you. Security deposits cannot be used for your last month’s rent.
5. You keep utilities on until the day before a new tenant moves in.
6. You pay a break lease fee as per your lease.           

4. This is a convenience that benefits the renter. You are not permitted to advertise the property on your own social media pages.

This is a convince that benefits the renter. You are not permitted to advertise the property on your own social media pages. You can submit a work order online at any time, 24 hours a day. Please log into your portal where you can pay rent and submit work orders. If it is an emergency, then please call the after-hours cell at 808-224-0344.

We are very proactive with contacting you about renewing your lease. We typically start our lease renewal process 60 days prior to lease expiration. Simply respond to our communication on your intentions, and we will provide with a new lease renewal for your signature.

We value all tenants and look forward to our tenants staying in our properties for many years. You can expect small annual rental increases during your occupancy. We must ensure the rent is covering the landlords always increasing operating costs such as insurance, taxes and maintenance costs. There will be a charge for renewals and a security deposit will increase to the new rental amount if changed.

In order to change the existing tenants on the lease, a new tenant would need to apply and get approved, then all tenants that will be living at the property sign a document accepting the tenant. If removing a tenant, all tenants must sign to release the tenant from any damages and the remaining tenants work out any deposit payments to the outgoing tenant. Rent always stays the same even with less tenants in place. There is a fee to add or remove a tenant.  Please contact your Property Manager for more details. 

This depends, some properties no pets are permitted.  It is best to contact your property manager who can quickly review the pet policy for your rental. If approval is given for a pet, you will be required to provide a pet application at petscreening.com and to pay a pet deposit and sign a pet agreement. There is a pet on boarding fee and a monthly pet fee associated with the addition so talk to your property manager.

Our lease typically require you provide us in writing a 30-day notice to vacant but we would prefer a longer lead time. This can be achieved several different ways. You can email your account manager, snail mail a notice or simply log in and give notice through your portal. 

Yes. All our homes require one month rent as a security deposit. If you home allows a pet, then there is a pet deposit, normally $500. Both are fully refundable at the end of the lease if the home is in the same condition, or better, at move out. 

We do offer a delayed security deposit in some cases. If approved then an extra charge per month is due until the deposit is paid in full. 

We follow all state regulations when returning deposits. The State of Hawaii has a 14 day return policy from the day you vacated the property. Please remember that security deposits are made out to all parties that are listed on the lease. If one party is to get the deposit then all parties must agree in writing.  Depsoits will be mailed out to the address you provide at move out. In some cases you can pick up the deposit from the office or we can wire the funds to you if approved. There is a small fee for wiring funds and a form is required to be filled out. Inquire with your property manager.

We do our best to limit charges for both you and the landlord. However, it does not always work that way. If you feel there has been a mistake on what you were charged, please notify your property manager in writing and we will be happy to review these charges with you. We take photos before, during, and after and we use those photos and the property conditon form you signed at move in to determine charges, minus fair, wear, and tare.

The property owner has contracted with One Team Reatly to manage their property. All communication will need to be directed through our office. Property owners who use our services do not want the burden of dealing with the day to day items of property management. All critical communication is shared with the property owner including maintenance requests. We do not allow any contact with the owner from the tenants.

Simply visit our VACANCIES page, view our available properties for rent and contact the listing agent by clicking the "VIEW DETAILS" Button and then the "CONTACT US" Button. An agent will contact you to answer any questions and will schedule to show the property. All our properties are listed and shown by licensed real estate agents. 

Visit our RENTALS page, find the home you want to rent and click the “apply now” button. All our applications are completed on line. Please make sure you complete accurately. If for some reason you are missing some information, we will contact you and request these items. Please keep in mind we cannot screen your application until all necessary documents are provided. Application fees are non-refundable. 

Yes. Typically, you will be responsible for utilities like water, gas, and electric service. If you have any questions on what utilities you need to place in your name, please contact Hawaiian Electric (808) 548-7311‬, Hawaii Gas Company ‭(808) 535-5933‬, and The Board of Water Supply ‭(808) 748-5000‬ to transfer services as needed.

Rent is due on the 1st of each month and will be considered late after 4:00 pm on the 2nd of the month. 

A 8% late fee will be charged to all late rent payments not received by time/date mentioned above.

If the bank is closed for a holiday or a Sunday, then the late fee period will extend 24 hours. 

Rent can be paid online at any time and if we see it pending, we count that as on time. If it gets returned then it is a late fee plus a Non-Sufficient Funds fee.

Access it typically given to you on the start date of your lease. If the property is ready for an early move-in, we will provide you with the access. Please keep in mind you will responsible for any addition rent that will be due prior to move-in. If you need early access your property manager can help walk you through the process. 

You must put your request to break your lease in writing either by mail or email. Normally, we do not allow tenants to break a fixed lease. However, we will allow you to break the lease with the following conditions:

1. You cooperate fully with us in finding a new tenant. This includes allowing us to show the property with no hassles with proper notification, and in most cases, you show the property, and keeping the interior in “show-ready” condition
2. You must pay for any advertising costs involved in re-renting the property.
3. You must pay for any lost rent, including vacancy. For example, if your last day is May 1 and the new tenants move in May 11, then you must pay for those 10 days.
4. You must remain current with your rent, even if you move out. In the event that we are able to re-rent the unit during your lease term, we will prorate any remaining days in the given month and reimburse you. Security deposits cannot be used for your last month’s rent.
5. You keep utilities on until the day before a new tenant moves in.
6. You pay a break lease fee as per your lease.

This is a convince that benefits the renter. You are not permitted to advertise the property on your own social media pages.

This is a convince that benefits the renter. You are not permitted to advertise the property on your own social media pages. You can submit a work order online at any time, 24 hours a day. Please log into your portal where you can pay rent and submit work orders. If it is an emergency, then please call the after-hours cell at 808-224-0344.

We are very proactive with contacting you about renewing your lease. We typically start our lease renewal process 60 days prior to lease expiration. Simply respond to our communication on your intentions, and we will provide with a new lease renewal for your signature.

We value all tenants and look forward to our tenants staying in our properties for many years. You can expect small annual rental increases during your occupancy. We must ensure the rent is covering the landlords always increasing operating costs such as insurance, taxes and maintenance costs. There will be a charge for renewals and a security deposit will increase to the new rental amount if changed.

In order to change the existing tenants on the lease, a new tenant would need to apply and get approved, then all tenants that will be living at the property sign a document accepting the tenant. If removing a tenant, all tenants must sign to release the tenant from any damages and the remaining tenants work out any deposit payments to the outgoing tenant. Rent always stays the same even with less tenants in place. There is a fee to add or remove a tenant.  Please contact your Property Manager for more details. 

This depends, some properties no pets are permitted.  It is best to contact your property manager who can quickly review the pet policy for your rental. If approval is given for a pet, you will be required to provide a pet application at petscreening.com and to pay a pet deposit and sign a pet agreement. There is a pet on boarding fee and a monthly pet fee associated with the addition so talk to your property manager.

Our lease typically require you provide us in writing a 30-day notice to vacant but we would prefer a longer lead time. This can be achieved several different ways. You can email your account manager, snail mail a notice or simply log in and give notice through your portal. 

Yes. All our homes require one month rent as a security deposit. If you home does allow a pet, then there is a pet deposit, normally $500. Both are fully refundable at the end of the lease if the home is in the same condition, or better, at move out. 

We do offer a delayed security deposit in some cases. If approved then an extra charge per month is due until the deposit is paid in full. 

We follow all state regulations when returning deposits. The State of Hawaii has a 14-day return policy from the day you vacated the property. Please remember that security deposits are made out to all parties that are listed on the lease. If one party is to get the deposit then all parties must agree in writing.  Deposits will be mailed out to the address you provide at move out. In some cases, you can pick up the deposit from the office or we can wire the funds to you if approved. There is a small fee for wiring funds and a form is required to be filled out. Inquire with your property manager.

We do our best to limit charges for both you and the landlord. However, it does not always work that way. If you feel there has been a mistake on what you were charged, please notify your property manager in writing and we will be happy to review these charges with you. We take photos before, during, and after and we use those photos and the property condition form you signed at move in to determine charges, minus fair, wear, and tare.

The property owner has contracted with One Team Realty to manage their property. All communication will need to be directed through our office. Property owners who use our services do not want the burden of dealing with the day-to-day items of property management. All critical communication is shared with the property owner including maintenance requests. We do not allow any contact with the owner from the tenants.

If an owner elect to allow pets on/in the premises, then One Team Realty will handle those decisions based on the criteria of the owner on pet size. 

a. Weight Size; 

   1. Small: Less than 20 lbs. 

   2. Medium: 20-60 lbs.; and 

   3. Large: over 60 lbs.